Returns & Guarantee

Our 90-Day Money-Back Guarantee

We stand behind the VORTRIX Pro completely. Use it for up to 90 days from the day it arrives. If you are not satisfied with your results, for any reason, we will refund your purchase in full. No hard questions, no hoops to jump through.

How It Works

1. Reach out. Email soporte.promocito@gmail.com within 90 days of delivery with your order number and a short note about why it did not work for you.
2. We confirm. Our team replies within 24 to 48 hours on business days with your claim confirmation and next steps.
3. You get your money back. Once your claim is approved, the refund is issued to your original payment method. It typically appears on your statement within 5 to 10 business days, depending on your bank.

A Note on Hygiene

Because the VORTRIX Pro is a personal wellness device, returned units are never restocked or resold. For health and hygiene reasons we handle each return individually, and in many cases we will not ask you to ship the product back at all. Our team will give you exact instructions when you file your claim.

Defective or Damaged Items

If your device arrives damaged, or stops working as it should under normal use within the guarantee period, we will replace it free of charge. Email us a photo or a short video of the issue along with your order number and we will take care of the rest.

Lifetime Warranty Upgrade

If you added the Lifetime Warranty to your order, your device is covered for life:

Covers manufacturing defects and any failure to function under normal use, for as long as you own the device.
We replace the unit free of charge, including shipping. Unlimited claims.
Does not cover loss, theft, or intentional damage. Lost or stolen packages in transit are handled by Shipping Protection.

To file a warranty claim at any time, email soporte.promocito@gmail.com with your order number and a description of the issue.

Order Cancellations

Changed your mind? Email us as soon as possible. Any order that has not shipped yet can be cancelled for a full and immediate refund. Once the order has shipped, the 90-day guarantee applies instead.

Late or Missing Refunds

If your refund was approved but has not appeared after 10 business days, first check with your bank or card issuer, as posting times vary. Still nothing? Email soporte.promocito@gmail.com and we will trace it with our payment processor right away.