Terms of Service

Welcome to VORTRIX. These Terms of Service ("Terms") govern your use of getvortrix.com (the "Site") and your purchase of any products from us. By accessing the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. Eligibility

The Site and our products are intended for adults. By using the Site or purchasing from us, you confirm that you are at least 18 years old, or the age of majority in your state, whichever is greater.

2. Products and Intended Use

VORTRIX products are personal wellness and training devices intended for private, adult use. They are not medical devices. Nothing on this Site is medical advice, and our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results vary. If you have a medical condition, experience pain or discomfort, or have questions about whether the product is right for you, consult a licensed physician before use. Always read and follow the included instructions.

3. Orders and Payment

All prices are listed in U.S. dollars. Payment is collected at the time of purchase through our secure payment providers.
Your order is an offer to buy. We may accept or decline any order at our discretion, including in cases of suspected fraud, pricing errors, or stock limitations. If we decline or cancel an order, you receive a full refund.
You agree to provide accurate, complete billing and shipping information. We are not responsible for orders delayed or lost due to an incorrect address supplied at checkout.
In the event of an obvious pricing or typographical error, we reserve the right to cancel the affected order and refund you in full.

4. Promotions and Pricing

Discounts, bundles, and compare-at prices reflect our current promotional offers and may change or end at any time without notice. Promotions cannot be applied retroactively to prior purchases and cannot be combined unless expressly stated.

5. Shipping

Shipping terms, timelines, discreet packaging, and optional Shipping Protection are described in our Shipping & Delivery policy, which forms part of these Terms.

6. Returns, Guarantee, and Warranty

Our 90-day money-back guarantee, replacement terms, and the optional Lifetime Warranty are described in our Returns & Guarantee policy, which forms part of these Terms. Because our products are personal wellness devices, returned units are never restocked or resold, and returns are handled case by case for hygiene reasons.

7. Intellectual Property

All content on the Site, including the VORTRIX name and logo, product designs, text, images, videos, and graphics, is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of the Site without our prior written consent.

8. Acceptable Use

You agree not to use the Site for any unlawful purpose, attempt to interfere with its operation or security, scrape or harvest data, misrepresent your identity, or submit false orders, reviews, or claims. We may suspend access and cancel orders connected to abuse or fraud.

9. User Content and Reviews

If you submit a review, photo, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce that content in connection with our business. You confirm your content is truthful, based on your own experience, and does not infringe anyone else's rights. We may moderate or remove content at our discretion.

10. Disclaimer of Warranties

Except for the guarantees expressly described in our Returns & Guarantee policy, the Site and products are provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any specific outcome from using our products, and results differ from person to person.

11. Limitation of Liability

To the fullest extent permitted by law, VORTRIX and its owners, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products. Our total liability for any claim will not exceed the amount you paid for the product giving rise to the claim. Some states do not allow certain limitations, so parts of this section may not apply to you.

12. Indemnification

You agree to indemnify and hold VORTRIX harmless from claims, damages, and expenses (including reasonable attorney fees) arising from your misuse of the Site or products, or your violation of these Terms.

13. Privacy

Your use of the Site is also governed by our Privacy Policy and Your Privacy Choices, which describe how we collect and use your information, including your rights to opt out of data sharing.

14. Changes to These Terms

We may update these Terms from time to time. The version posted on this page at the time of your order applies to that order. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law and Disputes

These Terms are governed by the laws of the United States and the state in which VORTRIX is organized, without regard to conflict of law principles. Before pursuing any formal dispute, you agree to contact us first at soporte.promocito@gmail.com so we can try to resolve the issue directly. Most issues are resolved within a few days.