Shipping & Delivery

Free U.S. Shipping

Every VORTRIX order ships free anywhere in the United States. No minimums, no hidden fees at checkout.

Processing & Delivery Times

Order processing: 1 to 2 business days. Orders placed on weekends or U.S. holidays begin processing the next business day.
Estimated delivery: 3 to 7 business days after your order ships.
Tracking: you will receive a tracking number by email as soon as your order leaves our warehouse. Please allow up to 24 hours for tracking to show its first update.

100% Discreet Packaging

Your privacy is part of the product. Every order ships in a plain, unmarked box with a neutral sender name. The product name never appears on the shipping label, the outside of the package, or the packing slip. Nobody, from the courier to your neighbors, will know what is inside.

Shipping Protection

If you added Shipping Protection to your order at checkout, your package is covered against loss, theft, and damage in transit:

Lost in transit: if tracking stops moving for 7 days or more, we send a free replacement or issue a full refund, your choice.
Stolen after delivery: if your package is marked as delivered but never arrived, contact us within 5 days of the delivery scan and we will make it right.
Damaged on arrival: send us a photo of the damaged package or product and we will ship a replacement at no cost.

To file a claim, email soporte.promocito@gmail.com with your order number. Claims are reviewed within 24 to 48 hours. Please report any issue within 30 days of the last tracking update.

Orders without Shipping Protection are still important to us. If something goes wrong in transit, contact our team and we will work with the carrier to resolve it.

Wrong Address or Order Changes

Need to fix a typo in your address or change your order? Email us as soon as possible at soporte.promocito@gmail.com with your order number. We can update any order that has not shipped yet. Once a package is with the carrier, we are unable to redirect it.